much /mʌtʃ/:

زیاد

I understand that this news will cause you much distress, and I am here to answer all of your questions.

muscle /ˈmʌsl/:

عضله

During the procedure, a muscle was inadvertently bruised, which is causing the post-operative pain you are feeling.

must /mʌst/:

باید

It is our professional duty, and we must be open and honest with you about what happened.

myself /maɪˈself/:

خودم

As the lead surgeon, I, myself, take full responsibility for the outcome of your operation.

name /neɪm/:

نام

Before I begin, can you please confirm your full name and date of birth for me?

narrative /ˈnærətɪv/:

روایت

It is important that we establish a clear factual narrative of the events that led to this adverse outcome.

narrow /ˈnæroʊ/:

محدود کردن

Let's narrow our focus to what happened, what we are doing about it now, and what we will do to prevent it from happening again.

natural /ˈnætʃrəl/:

طبیعی

It is a natural human response to feel angry and upset in this situation.

naturally /ˈnætʃrəli/:

به طور طبیعی

You will naturally have many questions, and I am here to answer them as honestly as I can.

nature /ˈneɪtʃər/:

ماهیت

Given the serious nature of this incident, a full root cause analysis will be conducted.

nearly /ˈnɪəli/:

تقریبا

We have nearly completed our initial investigation into why the wrong dosage was administered.

necessarily /ˌnesəˈserəli/:

الزاما

This adverse outcome is not necessarily the result of an error, but it is an unexpected complication that we must discuss.

necessary /ˈnesəsəri/:

ضروری

It is necessary to inform you of this error, even though no harm has occurred as a result.

nerve /nɜːrv/:

عصب

I am very sorry to report that a small sensory nerve was bruised during the surgery.

nervous /ˈnɜːvəs/:

عصبی، نگران

It's understandable to feel nervous about your future care, so let me explain the steps we are taking to ensure your safety.

nevertheless /ˌnevəðəˈles/:

با این وجود

The error was caught before the medication was administered; nevertheless, we are treating this as a serious incident.

new /njuː/:

جدید

We are implementing a new checking system to ensure this type of error cannot happen again.

news /njuːz/:

خبر

I have some difficult news to discuss with you regarding the procedure yesterday.

Accountability /əˌkaʊntəˈbɪləti/:

پاسخگویی، مسئولیت‌پذیری

Taking accountability means acknowledging the error and focusing on learning from it.

Adverse Outcome /ˈædvɜːs ˈaʊtkʌm/:

پیامد نامطلوب

While the surgery was performed correctly, a known but rare complication occurred, leading to an adverse outcome.

Apology /əˈpɒlədʒi/:

عذرخواهی

A sincere apology is the first and most crucial step in disclosing a medical error to a patient.

Disclosure /dɪsˈkloʊʒər/:

افشاگری

Open disclosure of medical errors is a fundamental ethical duty and is essential for maintaining patient trust.

Duty of Candour /ˈdjuːti əv ˈkændər/:

وظیفه صداقت

Our hospital has a strict Duty of Candour policy, which means we must inform you fully about what has happened.

Incident Report /ˈɪnsɪdənt rɪˈpɔːrt/:

گزارش حادثه

I have completed an incident report to ensure that the entire system can learn from this mistake.

Medical Error /ˈmedɪkl ˈerər/:

خطای پزشکی

Prescribing a medication to a patient with a known allergy is a serious medical error.

Mitigation /ˌmɪtɪˈɡeɪʃn/:

کاهش، تسکین

Our immediate focus was on the mitigation of any potential harm caused by the error.

Near Miss /nɪər mɪs/:

خطای منجر به آسیب نشده

The pharmacist caught the prescribing error before the drug was dispensed; this is classified as a "near miss".

Root Cause Analysis /ruːt kɔːz əˈnæləsɪs/:

تحلیل ریشه‌ای علت

A root cause analysis revealed that the error was due to a systemic issue, not just an individual's mistake.