OET Rx (Student Pre-Class)
Lesson 21: Breaking Bad News
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Course Progress
Part 1: Lesson Objectives
By the end of this lesson, you will be able to:
- Use a structured protocol (like SPIKES) to deliver unfavorable news effectively.
- Deliver information with empathy and sensitivity.
- Recognize and respond to a patient's emotional reactions (e.g., shock, denial, anger).
- Formulate a clear and supportive summary and strategy following the delivery of bad news.
Part 2: Vocabulary & Examples
General Vocabulary
inform /ɪnˈfɔːm/:
اطلاع دادن
I am very sorry that I must inform you that the results are not what we had hoped for.
initial /ɪˈnɪʃl/:
اولیه
The patient's initial reaction was silence, which is a common response to shock.
insist /ɪnˈsɪst/:
اصرار کردن
Even if the family members insist on knowing the diagnosis first, you must respect the patient's right to hear it directly.
instead /ɪnˈsted/:
به جای
Instead of overwhelming the patient with too much information, it's best to give the news in small chunks.
instruction /ɪnˈstrʌkʃn/:
دستورالعمل، راهنمایی
My main instruction to the junior doctor was to ensure the setting was private before breaking the bad news.
intend /ɪnˈtend/:
قصد داشتن
I intend to give you the headline results now, and we can discuss the finer details once you've had time to process this.
intention /ɪnˈtenʃn/:
قصد، نیت
My intention is to be completely honest with you while also providing hope and a clear plan for what happens next.
interpret /ɪnˈtɜːprɪt/:
تفسیر کردن
It is crucial that you do not try to interpret the patient's silence; instead, give them space and time.
interrupt /ˌɪntəˈrʌpt/:
حرف کسی را قطع کردن
It is vital that you do not interrupt the patient while they are expressing their emotional reaction to the news.
interview /ˈɪntərvjuː/:
مصاحبه، گفتگو
This is not just a delivery of facts; it is an interview where we must also listen to the patient's fears and concerns.
introduce /ˌɪntrəˈdjuːs/:
معرفی کردن، مطرح کردن
Let me introduce the next step in this process, which is a referral to a specialist oncology team.
introduction /ˌɪntrəˈdʌkʃn/:
مقدمه
The introduction to this difficult conversation should involve a "warning shot" to prepare the patient.
investigate /ɪnˈvestɪɡeɪt/:
بررسی کردن
The next step is to investigate further with a CT scan to determine if the disease has spread.
investigation /ɪnˌvestɪˈɡeɪʃn/:
بررسی، تحقیق
This biopsy was the final investigation needed to confirm the diagnosis.
involve /ɪnˈvɒlv/:
شامل شدن، درگیر کردن
The next stage of your care will involve a multidisciplinary team of experts.
involved /ɪnˈvɒlvd/:
درگیر
I want you to be fully involved in every decision we make on this journey.
issue /ˈɪʃuː/:
موضوع، مسئله
The primary issue we need to discuss today is the result of your recent biopsy.
journey /ˈdʒɜːni/:
سفر، مسیر
I want to reassure you that you will not be alone on this journey; our team will support you every step of the way.
judge (v.) /dʒʌdʒ/:
قضاوت کردن
It is not our place to judge a patient's emotional reaction, whether it is anger, sadness, or denial.
judgment /ˈdʒʌdʒmənt/:
قضاوت
A good doctor delivers bad news without personal judgment, focusing only on the clinical facts and the patient's emotional needs.
Medical Vocabulary
Breaking Bad News /ˌbreɪkɪŋ bæd ˈnjuːz/:
دادن خبر ناگوار
Breaking bad news is one of the most challenging communication tasks in medicine.
Counselling /ˈkaʊnsəlɪŋ/:
مشاوره
We can offer you an urgent referral for counselling to help you process this difficult news.
Denial /dɪˈnaɪəl/:
انکار
Denial is a common initial reaction; it's important to be gentle but clear about the clinical facts.
Grief /ɡriːf/:
سوگ، اندوه
A diagnosis of a serious illness can trigger a grief response, which involves many different emotions.
Outlook /ˈaʊtlʊk/:
چشمانداز، پیشآگهی
While the diagnosis is serious, the long-term outlook for this type of cancer is quite positive with modern treatment.
Palliative Care /ˈpæliətɪv ker/:
مراقبت تسکینی
I am referring you to the palliative care team, not because we are giving up, but because they are experts in managing symptoms and improving quality of life.
SPIKES protocol /spaɪks ˈproʊtəkɒl/:
پروتکل اسپایکس
Following a structured method like the SPIKES protocol can make the conversation less distressing for both the patient and the doctor.
Support System /səˈpɔːrt ˌsɪstəm/:
سیستم حمایتی
It's important that we identify your main support system—family or friends—who can help you through this journey.
Unfavorable Diagnosis /ʌnˈfeɪvərəbl ˌdaɪəɡˈnoʊsɪs/:
تشخیص نامطلوب
I'm very sorry to have to give you an unfavorable diagnosis. The biopsy has confirmed the presence of cancer cells.
Warning Shot /ˈwɔːnɪŋ ʃɒt/:
هشدار اولیه
A warning shot like, "The news is not what we had hoped for," gives the patient a moment to prepare themselves emotionally.
Part 3: Pre-Class Practice Tests
Reading Task (Longer & More Professional):
Excerpt from "The Journal of Palliative Medicine"
Title: The "P" in SPIKES: The Critical Role of Assessing Patient Perception
The SPIKES protocol provides a robust framework for breaking bad news, yet clinicians frequently underestimate the importance of its second step: Perception. This step involves asking a patient what they already know or suspect about their condition before delivering new information. Common questions include, "What is your understanding of why we did this test?" or "When we last spoke, we were concerned about X. What have you been thinking about since then?" This is not a trivial introductory step; it is a vital diagnostic tool.
By assessing the patient's perception, the clinician can identify and correct any misunderstandings. More importantly, it reveals the patient's emotional starting point. A patient who says, "I'm sure it's just an infection," is in a vastly different place emotionally than one who says, "I'm worried it might be the cancer returning." Delivering the same piece of information to both patients without first understanding their perception is a significant clinical error. It can lead to the information being delivered in an inappropriate emotional register, potentially causing unnecessary distress.
Furthermore, this step allows the clinician to gauge the patient's potential for denial. If a patient's perception is wildly incongruent with the clinical reality, it serves as an early indicator that they may struggle to accept the new diagnosis. The information gathered in the Perception step should therefore directly inform the language and pace used in the subsequent Knowledge step. Failing to explore perception is like giving a traveler directions without first asking where they are starting from.
Question: What does the author identify as a major risk of failing to assess a patient's perception before giving bad news?
Listening Task (Part C Simulation - Interview):
Scenario: You will hear an interview with an oncologist, Dr. Weber, about the challenges of breaking bad news.
1. According to Dr. Weber, what is the most common mistake junior doctors make when a patient becomes emotional?
2. What does Dr. Weber suggest is the most powerful response to a patient's tears?
Part 4: Answer Key for Pre-Class Work
Reading Answer: a) The doctor might deliver the information in a way that is emotionally inappropriate for the patient's current mindset.
Listening Answers: 1. a) They try to continue with the medical plan too quickly. 2. b) Handing them a box of tissues and waiting in silence.
Part 5: In-Class Preparation
This section is designed specifically for doctors. Be prepared to discuss the vocabulary and practice the following tasks in class.
Speaking Task: OET Role-Play Card (Medicine)
Setting: Your GP office. A private room.
Patient: A 55-year-old patient who you sent for a CT scan for a persistent cough. They have come for the results and seem to think it is just a stubborn infection. The results actually show a suspicious lung mass, highly suggestive of malignancy.
Task (Follow the SPIKES protocol):
- Setting: Ensure you are in a private space, sitting down, with no interruptions.
- Perception: Ask the patient what they understand about why the scan was done.
- Invitation: Ask for permission to discuss the results (e.g., "Are you ready to go through the results now?").
- Knowledge: Give a "warning shot" and then deliver the news clearly and simply.
- Emotions: Respond to the patient's emotional reaction (likely shock or silence) with empathy.
- Strategy/Summary: Outline the single, clear next step (e.g., "The next thing we must do is refer you urgently to the lung specialist team.").
Writing Task:
You are the doctor from the speaking scenario. Immediately following the consultation, write a concise entry in the patient's medical record. Document the fact that the bad news was delivered, the patient's initial emotional reaction, and the immediate plan you agreed upon.